EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY

Efficiency Evaluation by using mixed modeling of Data Envelopment Analysis and Balanced Scorecard- A Case Study in the banking industry

The first objective in any financial organization is to improve performance, and performance evaluation also is one of the best ways to advance operations in organizations. By utilizing different methods of performance evaluation, organizations can evaluate the effectiveness and efficiency of processes that are in accord with strategic objectives. In addition, the performance evaluation instrum...

Investigating causal linkages and strategic mapping in the balanced scorecard: A case study approach in the banking industry sector

One of the main challenges of strategic management is implementing the strategies. Designing the strategy map in Balanced Scorecard framework to determine the causality between strategic objectives is one of the most important issues in implementing the strategies. In designing the strategy map with intuition and judgment, the link between strategic objectives is not clear and it is not obvious...

Balanced Scorecard (BSC) Usage and Financial Performance of Branches in Jordanian Banking Industry

The purpose of this paper is to contribute to the body of knowledge in the area of management accounting, particularly performance measurement systems within the BSC framework, by investigating empirically the extent of multiple performance measures usage and their effects on the financial performance of Jordanian banks in the branches level. Nevertheless, the result of this study shows that th...

Deriving a Balanced Scorecard for the European Settlement Industry

Modifying the Balanced Scorecard for a Network Industry The Case of the Clearing Industry

The Balanced Scorecard (BSC) is a well-established framework for the management of a company as it integrates financial and non-financial perspectives. Little attention has been given to its theoretical and conceptual valuation. We illustrate how the stakeholder value theory corresponds with the concept of the BSC and show the importance of underlying cause-and-effect relationships between its ...